Student Success Center > Students > FAQs > SSS FAQs
Frequently Asked Questions

Special Support Services - Frequently Asked Questions

What is Special Support Services?
Special Support Services (SSS) is an academic support program for eligible undergraduate students, jointly funded by the U.S. Department of Education and UNCG. SSS offers 200 eligible students an array of academic support services to foster student success and graduation.

What are the academic support services offered to eligible SSS students?
All SSS students receive comprehensive support that includes individual, personal, academic, career, financial aid, and professional/graduate school guidance; skills assessment and individual study and writing skills instruction; individual and small group tutoring in most undergraduate courses; financial literacy instruction; and the use of the SSS Learning Lab. Students also receive information and regular updates via electronic mail or Blackboard announcements.

What are the eligibility requirements for a student wanting to participate in SSS?
Special Support Services provides support and assistance to students who are first generation college students, those who come from modest or low income backgrounds and/or those who have a documented disability. Eligible students must also demonstrate academic need for services.

How do I apply for service from SSS?
Interested students who meet at least one of the criteria listed above and who also demonstrate academic need for services should complete a New Student Application and submit it to the Special Support Services staff at 110 McIver Building. The application must be fully complete and signed in the required areas. If eligible, the student will be notified by U.S. postal or electronic mail and scheduled to attend an orientation session prior to receiving services.

I applied for SSS services last year how do I request services for this year?
You must reapply ("reactivate") for services every year that you wish to use the program. The Continued Services Application & Request is an interactive form available online here. You must complete the Continued Services application one time each year, the first time you wish to request services.

If you have already reactivated for the current academic year, you can request additional services anytime by going directly to the Continued Services Application & Request. You cannot be reactivated without requesting services, and you cannot receive services if you have not reapplied for the current academic year.

What does the SSS Learning Lab offer to SSS students?
First, the Lab offers students desktop computers with connection to the Internet and the UNCG network and library system. Although printing services are supplied to students free of charge, students must bring their own paper. Students are encouraged to complete essay and research projects in the Learning Lab. Second, the Lab maintains skill instructional software for those students wanting to upgrade their skills independently. Third, a learning skills specialist is available to meet with students in the lab area and is ready to assist students with academic skill assessment and skill development in reading, writing, and study skills. Lastly, students can come to the Lab and pick up as many as 65 different study skills handouts to sharpen their study skills.

Can I bring my child to my sessions?
We are sorry for any inconvenience this may cause, but children are not permitted to be in any session offered through the Student Success Center.

Where is SSS located and what are the office hours?
The main office is located in room 110 McIver Building.
The Learning Lab is located in room 105 McIver Building.
The Tutoring Lab is located in room 138B McIver Building.
Staff offices are located in 142 McIver Building.
The Director's Office is located in room 139-A McIver Building.

Staff offices are open from 8am – 5pm. The labs are open Monday thru Friday from 9am - 5pm. Some evening hours are available by appointment.

Please note: some files require the Adobe Acrobat PDF Reader, which can be downloaded from the Adobe web site.