Meet the AAC Staff

Check out more information about our professional and graduate student staff!

rainbow triangle This image denotes persons who have completed UNCG’s Safe Zone Training.


Telephone: 336.256.0190

Office: Mossman Administration Building, room 247


Director of the Academic Achievement Center

More details coming soon!


Telephone: 336.334.4415

Office: Forney Student Success Commons, suite 114

Shawn O'Neil, M.Ed rainbow triangle

Assistant Director for Academic Excellence

Education: M.Ed in Training and Development from NCSU (2020); M.Ed. in Teaching ESL from UNCG (2010); B.A. in English Education from Northern Michigan University (2006)

Interests: Reading, Calligraphy, Quilting, playing with my pack of French Bulldogs, volunteering with the College Reading and Learning Association.

Expertise: facilitating learning, training design, program development, goal setting and planning, TracCloud, and test proctoring.

Hometown: Small towns all over Michigan.

Pronouns: he/they

Contact me about: Proctoring, AAC website revisions, TracCloud at UNCG, training or program development around academic support.


Telephone: 336.334.3683

Office: Jackson Library, room 023D (lower level)

Erin Morrison rainbow triangle

Assistant Director for Academic Excellence

Education: B.A. in Spanish and International Studies from UNCG; Alumna of Lloyd International Honors College with study abroad in Madrid, Spain.

Interests: Reading, Music, Spending time with friends, family, and my cats (Scampers and Mila); Travel and being outdoors.

Expertise: Tutoring, training and supervising student employees, active learning, helping students become independent learners, and mentoring.

Hometown: Greensboro, NC

Pronouns: She/Her/Hers

Contact me about: Tutoring services


Telephone: 336.334.4860

Office: Jackson Library, room 023E (lower level)

Erin Cassidy (Mason), M.A. rainbow triangle

Coordinator for Academic Excellence

Education: M.A. in Communication Studies from UNCG; B.A. in Communication Studies and Political Science from Christopher Newport University (CNU)

Interests: Reading, Crafting, Disney, Watching/Playing sports, and spending time with my two cats, dachshund puppy and husband.

Expertise: Pedagogy, communication, learning strategies, organization, planning.

Hometown: South Riding, VA

Pronouns: She/Her/Hers

Contact me about: Academic Skills Coaching, Peer Mentoring.


Telephone: 336.334.4171

Office: Jackson Library, room 023F (lower level)

Vacant (coming soon!)

Assistant Director of Academic Excellence, Outreach & Partnerships



Expertise: Academic Skills, mentoring, group learning facilitation, new partnerships.



Contact me about: OWLS Workshops, programming and new partnerships with the AAC, as well as social media and communication/outreach


Telephone: 336.334.3878

Office: Jackson Library, room 023 (lower level)

Ashley Bratkovich

Graduate Assistant for Campus Outreach

Pronouns: She/her/hers

Education: B.S. in Speech Pathology and Audiology from Western Illinois University (WIU).  Masters student in Speech-Language Pathology at UNCG.

Interests: Hiking, Reading, Walking, Playing pickleball, Spending time with friends.

Hometown: Peru, IL


Telephone: 336.334.3878

Office: Jackson Library, room 023 (lower level)

C.J. Graham

Graduate Assistant for Tutoring Services

Pronouns: He/Him/His

Education: B.S Earth & Environmental Studies from UNC Charlotte. Masters student in Sustainability & the Environment Program (MSSE) at UNCG.

Interests: Working Out/Exercise, Video Games, Reading, Being Outside, Environmental Health & Safety

Hometown: High Point-Greensboro, NC